Pa strategaethau y mae Llywodraeth Cymru yn eu defnyddio ar hyn o bryd i gasglu barn y cyhoedd a sicrhau bod trefniadau effeithiol ar waith ar gyfer clywed ac ystyried profiadau a phryderon cleifion yn GIG Cymru?
The Welsh Government uses a range of established mechanisms to ensure people’s experiences are heard, analysed and acted on across NHS Wales.
This includes the People’s Experience Framework, which provides a national approach to capturing feedback from complaints, surveys, lived‑experience and digital stories to drive service improvement. Feedback is used consistently across NHS organisations, enabling timely insight into patient experience at both local and national levels.
Wales participates in the Patient‑Reported Indicator Surveys (PaRIS) programme, which provides internationally benchmarked, patient‑reported outcomes and experience data, particularly for people living with chronic conditions and supports longitudinal analysis of outcomes and experiences over time.
A new NHS concerns and redress process will be introduced in Wales on 1 April. Listening to People focuses on listening to people’s experiences, faster case resolution, greater transparency, improved communication, and learning from incidents to prevent harm. This marks a major transformation in how the NHS addresses concerns and will foster a positive culture change. (Saesneg yn unig)