WQ83898 (e) Wedi’i gyflwyno ar 16/11/2021

A wnaiff y Gweinidog roi'r wybodaeth ddiweddaraf am linell gymorth ffôn y pàs COVID yn sgil adroddiadau nad yw pobl yn gallu cysylltu ac yn cael eu galwadau wedi'u datgysylltu?

Wedi'i ateb gan Y Gweinidog Iechyd a Gwasanaethau Cymdeithasol | Wedi'i ateb ar 25/11/2021

The Wales Vaccine Certification phone line is open and handling calls seven days a week 9am to 5am, it is currently experiencing very high demand. Because of this, members of the public may experience a wait before they can speak to someone, or in the case of very busy periods be unable to connect to the service.

I have written to all Members of the Senedd about the high demand the phone line is experiencing and the potential solutions we are investigating.

I would encourage people to use the digital NHS COVID Pass whenever possible – further details are available at: Get your NHS COVID Pass | GOV.WALES. Paper copies of the pass can be downloaded from this link.