Member (w)
Dai Lloyd Gorllewin De Cymru
WAQ71171 (e) Wedi’i gyflwyno ar 07/10/2016

Faint o gwynion cleifion a digwyddiadau andwyol a gofnodwyd gan Wasanaeth Ambiwlans Cymru yn ystod y pedair blynedd diwethaf, fesul categori?

Wedi'i ateb gan Ysgrifennydd y Cabinet dros Iechyd, Llesiant a Chwaraeon | Wedi'i ateb ar 20/10/2016

The number of patient complaints recorded by the Welsh Ambulance Services NHS Trust from 2012 to 2016, broken down by category is provided at Annex 1. The data is compiled from Putting Things Right annual concerns data, self reported to Welsh Government by NHS organisations.
The number of patient safety incidents reported through the National Reporting and Learning System (NRLS) from 2012 to 2016, broken down by category is provided at Annex 2.  
The new Clinical Response Model pilot was introduced in October 2015.  It is not possible to provide the number of complaints and adverse incidents recorded per month by call category as the information is not currently recorded in this way.  
Data on concerns (including complaints, and incidents) is published by the Welsh Ambulance Services NHS Trust on a regular basis as part of an integrated quality & performance report within its Board Papers. 

 

Annex 1 
 
Number of patient concerns recorded by Welsh Ambulance Services NHS Trust		 ​ ​ ​ ​
Financial Year 2012-13 2013-14 2014-15 2015-16
How many concerns have you received in total?        
Total number 498 391 453 384
  ​ ​ ​ ​
Type of concern:        
Access, Admission, Transfer, Discharge N/A N/A N/A 240
Clinical assessment (including diagnosis, scans, tests, assessments) 21 20 28 18
Consent, confidentiality or communication 75 25 21 12
Infection Control N/A 1 N/A N/A
Implementation of care or ongoing monitoring/review 15 27 N/A 35
Infrastructure or resources (staffing, facilities, environment) 367 N/A N/A N/A
Attitude of Staff * N/A 46 36 35
Other 20 272 368 44
Total 498 391 453 384

NB * data on these categories was not requested in 2012-13.  There have been changes to the categories since 2012.

 

Annex 2

NHS Organisations are required to report patient safety incidents through the National Reporting and Learning System (NRLS).  Every 6 months NRLS publish this data on http://www.nrls.npsa.nhs.uk/resources/.

Note that the last 6 monthly data was published in September 2016 for the period April 2015 - September 2015. 

​ April 2012 - March 2013 April 2013 - March 2014 April 2014 - March 2015 April 2015 - September 2015
Access, admission, transfer, discharge (including missing patient)                                                                                                                                      359 410 347 165
Clinical assessment (including diagnosis, scans, tests, assessments)                                                                                                                                    12 48 85 51
Consent, communication, confidentiality                                                                                                                                                                 39 61 43 30
Documentation (including records, identification)                                                                                                                                                       18 26 11 14
Implementation of care and ongoing monitoring / review                                                                                                                                                  57 60 48 43
Infrastructure (including staffing, facilities, environment)                                                                                                                                            87 75 34 23
Medical device / equipment                                                                                                                                                                              101 110 98 98
Medication                                                                                                                                                                                              9 11 12 16
Patient accident                                                                                                                                                                                        77 96 76 83
Treatment, procedure                                                                                                                                                                                    32 47 46 27
All others categories                                                                                                                                                                                   5 12 6 9
​ 796 956 806 559
​